About Pro Services

Our House

Our house was born out of the necessity to make the complex simple – to create organizational clarity on why we exist, what behavioral values are nonnegotiable, and execute our strategy.  It all starts with the foundation.

Our Foundation

Our foundation is rooted in talent, culture, and teams. We believe if we have the best people, all working together, we create a culture that delivers superior value to our customers and delivers financially profitable results which are reinvested back into our people and team.  Every day our goal is to find and grow talent to be “One more like our best.”  One more like our best project manager. One more like our best accountant. One more like our best maintenance technician. One more like our best leader.

Thus, our best means our team members uphold our core values and basic principles and live them every day.

Our core values provide a framework for our employees when it comes to making decisions, setting goals, and building relationships. They serve as a compass, guiding actions and ensuring alignment with our basic principles.

• Safety: Lead by example, pay attention, control recognized hazards, and hold others accountable for safe work practices.
• Integrity: Demonstrate an uncompromising adherence to strong moral and ethical principles and values. This translates to: “There is no wrong way to do the right thing.”
• Pride: Have a sense of ownership and commitment in your work and share your successes with others. Believe that your reputation and work – how others see and judge you – play a critical role in your and the organization’s success.
• Teamwork: Demonstrate that the best plans, products, and processes emerge from a collective effort.

Talent is not easily understood, and oftentimes confused with skill.  Talent is innate to a person.  It can’t be taught – only shaped and cultivated.  It is the raw material that makes up an individual.  We have a set of basic principles (talent attributes) that we believe should be part of every employee’s DNA as we have found these attributes fit our culture and help us deliver on our mission statement of “creating value beyond our services.” They are in addition to our core values, and the second layer to our foundation.

• Inventive: Work smarter, not harder.
• Accountable: Do What You Say You Are Going to Do
• Initiative: Self-Starter with a Bias for Action
• Communicative: Vulnerable Based Trust and Active Listening

Our Operating Model

We run on EOS (Entrepreneurial Operating System). It is a model or framework that helps us drive the strategy and visions of the company. We have our core pillars:

1. Operational Excellence – a relentless pursuit of continuous improvement that translates to meaningful value for our customers because we are more effective and efficient with our limited resources
2. People Excellence – a mindset that finding, growing, and multiplying talent, teams, and culture are the top priority. Simply put we want “One more (team member) like our best.”
3. Financial Excellence – a commitment to being good stewards of our resources, a strong balance sheet, and using data to make decisions
4. Prepare for the Future (Growth) – a focused customer-centric strategy that creates sustainable competitive advantages for incremental profitable growth

Our Mission

“Creating Value Beyond Our Services” is both an internal and external mission.  It means we put our employees first and empower them to make the best decisions for our customers.  We invest in them and coach them to unlock their own potential.  By doing this we unlock value for the customer.

For the customer, it means we do the right things even when no one is watching.  It means we are a strategic partner focused on long-term lasting relationships.  It means we are not just providing a good solution, but the best solution.  We are an extension of their team, where they trust us completely to act in their best interest.  This is “Creating Value Beyond our Services.”